Job Description

The Implementation Specialist will manage and execute the configuration and deployment of a new practice or department per best practices and within the project time-frame established by the Management Consultant and Director of Client Operations.

Key Internal Relationships

The Implementation Specialist will work closely with peers around the company, primarily:

  • Management Consultants who will design and document requirements for new system configurations and handle exceptions
  • Primary Service Consultants who will take over the responsibility of managing a system configuration post-live
  • Director of Client Services and Client Services Manager to ensure that their time and other’s time is appropriately allocated and planned for
  • Other Implementation Specialists: Constant collaboration on how improve efficiency and quality of results
  • Product Manager to continuously improve OpenTempo to improve the efficiency of the build process and allow customers to do more of the work on their own

Key Success Criteria

The core success criteria of this position are:

  • Demonstrates deep knowledge of all OpenTempo features and configuration options
  • Demonstrates knowledge and application of best practices and conventions
  • Demonstrates excellent interpersonal and training skills
  • Demonstrates detail-oriented thinking and actions related to communication, documentation of decisions and setup
  • Spots and follows through on requirements that aren’t completely clear and/or are exceptions to best-practices
  • Prioritizes multiple projects and meets pre-set deadlines
  • Systems built with few errors and re-work required
  • Go-lives and transitions to Client Services are successful and produce few follow-on issues
  • Completes most implementation setup tasks on his/her own.
  • Knows what he/she doesn’t know and appropriately seeks help from senior resources on topics that are complicated or not well understood
  • Constantly seeks out ways to improve existing processes, tools and product
  • Builds and maintains constructive relationships with customers and internal staff

Duties and Responsibilities

  • Accurately build OpenTempo systems per documented System Requirements using all OpenTempo features, configuration options and best practices
  • Apply the latest best practices and conventions during the build process so that systems are built in a uniform fashion
  • Stay up-to-date on all product changes in monthly releases, particularly ones that change existing build strategies or can improve ones in-process
  • Document the setup strategy, conventions, rules etc. with a level of detail that allows the Client Services team to easily and accurately service the system after transition
  • Interpret a set of requirements and ask clarifying questions to ensure that the requested system will meet expectations
  • Seek help from senior resources on topics that are complicated or not well understood
  • Handle exceptions when requested system design does not meet best practices
  • Escalate issues through the appropriate channels; classify problems as product, configuration, training or process and recommend appropriate corrections
  • Proactively work with the Management Consultant and Client Services if deadlines must be modified
  • Train customers and Primary Service Consultants on how to manage systems once they have been built
  • Suggest and act on ideas to continuously improve the product and/or internal processes, particularly ones related to lower the effort required by OpenTempo during the system build process
  • Establish and maintain positive relationships with key scheduling contacts and internal Management Consultants/Primary Service Consultants that are working as team members on each implementation
  • Manage and submit status updates as per company guidelines
  • Prepare and submit a detailed and comprehensive design review for each client implementation
  • Up to 60% travel may be required

Qualifications

  • Minimum of 1-year project management and process redesign skills and experience
  • Solid, creative, and flexible problem solving and analytical skills
  • Ability to handle a variety of different projects simultaneously, and capable of managing multiple deadlines
  • Ability to build and maintain positive and productive client relationships
  • Ability to take direction and work independently
  • Ability to work outside of the traditional 8:00 – 5:00 work-day when necessary or requested to do so
  • Excellent written and verbal communication skills

Classification

  • The Implementation Specialist job is a salaried, exempt position.

 

If you are interested in applying for this position please email your resume to: hiring@opentempo.com