Job Description

The Implementations Project Manager is responsible for the direction, coordination, control and completion of implementation projects while remaining aligned with the strategy, commitments and goals of the client and OpenTempo teams. The three primary roles of the Implementations Project Manager are:

  • Organize clients’ implementation projects and ensure that all members of the client and OpenTempo teams work efficiently
  • Develop and maintain project plans outlining project status, individual tasks and milestones, completion estimate and resource allocation
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership

Key Internal Relationships

The Implementations Project Manager will be part of the Client Operations team and will report to the Vice President of Client Operations.  He/she will work closely with peers around the company, primarily:

  • Directors of Sales & Account Executives: Collaborating on pre-sales discussions both with Directors of Sales and customers to build accurate SOWs. The SOW will include all features and products in scope as well as reasonable and acceptable multi-phase project plans that address all aspects and departments/practices that are in scope for the associated contract
  • The Vice President of Client Operations: Ensuring excellent communication and coordination, particularly regarding resource/timeline requirements for new deployments and executing on the technical build-out of individual departments/practices
  • Management Consultants and Project Managers: Collaborating on the tactical execution of implementation projects, particularly those complex in scope, including multiple stakeholders, and/or strategically significant to the growth of OpenTempo
  • Implementation Specialists: Ensuring the smooth and timely completion of the technical build phases of implementation projects
  • Implementation and Client Services team members that are resources for the individual departments/practices

Key Success Criteria

The core success criteria of this position are as follows:

  • Overall customer satisfaction at both the corporate and department/practice levels
  • Protecting OpenTempo’s interests while maintaining customer satisfaction through excellent objection handling
  • Quick identification and mitigation of project risks
  • Low volume of customer escalations and excellent resolution of any that do arise
  • Excellent communication with key customer stakeholders, sponsors and steering committees about planned and actual progress and risks
  • Accuracy of planned project milestone dates
  • Customers serve as excellent references to other multi-department/practice prospects

Duties and Responsibilities

  • Organize clients’ implementation projects and ensure that all members of the client and OpenTempo teams work efficiently
  • Develop and maintain project plans outlining project status, individual tasks and milestones, completion estimate and resource allocation
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership
  • With a new prospect, work closely with the Management Consultant and Director of Sales to ensure SOW excellence. This will include an accurate and achievable timeline and scope, clearly stating the benefits the customer will receive, as well as restrictions that will protect OpenTempo’s interests
  • Communicate regularly with key customer stakeholders, sponsors and steering committees, ensuring smooth, successful and well-coordinated implementations
  • Coordinate the efforts of Management Consultants and Implementation Specialists who are part of teams that are implementing departments/practices/health systems
  • Create and maintain comprehensive project documentation
  • Effectively collaborate with other leaders as described above to achieve the best possible outcomes for OpenTempo and its customers
  • Ensure that all customer escalations are resolved in a timely manner by leveraging resources from across the organization and facilitating plans to remediate issues
  • Participate in departmental process improvement efforts to optimize project planning and execution, cross-team collaboration, and overall Implementation Team efficiency and effectiveness
  • Ensure that Implementation and Service team members have the resources, information, and processes necessary to deliver high-quality implementations to our customers.
  • Motivate implementation teams to meet or exceed goals and objectives
  • Up to 60% travel required
  • Other duties as assigned

Qualifications

  • Three years project management experience
  • Demonstrated experience to manage customer relationships and develop customer trust with Medical Directors, Department Heads and C-Suite customers
  • Demonstrated strong leadership skills and performance in leading, influencing, and motivating others
  • Proven success managing multiple projects with the complexity level of current OpenTempo implementations
  • Demonstrated desire and ability to lead cross-team efforts
  • Demonstrated ability to execute and comply with best practices; advocate of organizational processes
  • Desire to help drive a leading edge of OpenTempo’s future

 

If you are interested in applying for this position please email your resume to: hiring@opentempo.com