Welcome to the Road to Operational Excellence

Open-tempo-Road-Solo

What is The Road to Operational Excellence?

Physician scheduling, staff scheduling, and workforce analytics are core components of the road to operational excellence. Hospital departments and physician practices are more challenged to perform and universally, they are scrambling to improve. To approach this problem, it's important to adopt new behaviors and habits that will keep you on track toward your goals. Most importantly, it is critical to understand where your practice is on the road to operational excellence and to have clarity about the milestones for success that will help you achieve operational excellence.

We developed a program to define what this journey looks like in four stages. Designed to help a practice leader identify where they are on the road to operational excellence, and what they have to do to get to the next step, these stages outline the challenges and the steps to incrementally achieve operational excellence.

What are the stages of the Road?

Manual

Manual

A department or practice that is in the manual stage meets the general expectations for how they should run 'today'. They get the job done and support the status quo operations of their organization.
Tactical

Tactical

A Department or Practice that is in the Tactical Stage has become somewhat automated. They have supplemented manual paper processes with electronic processes.
Automated

Automated

A Department or Practice that is in the Automated Stage is almost fully automated and the staff is largely engaged and trained with all electronic processes.
Strategic

Strategic

A department or practice that has achieved operational excellence' is committed to proactive change management and focused on identifying opportunities to leverage technology to improve performance.

Read more about each stage.

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