Physician scheduling, staff scheduling, and workforce analytics are core components of the road to operational excellence. Hospital departments and physician practices are more challenged to perform and universally, they are scrambling to improve. To approach this problem, it's important to adopt new behaviors and habits that will keep you on track toward your goals. Most importantly, it is critical to understand where your practice is on the road to operational excellence and to have clarity about the milestones for success that will help you achieve operational excellence.
We developed a program to define what this journey looks like in four stages. Designed to help a practice leader identify where they are on the road to operational excellence, and what they have to do to get to the next step, these stages outline the challenges and the steps to incrementally achieve operational excellence.